Fri Sep 1st

National Hotel Employee Day

On September 1st, we celebrate National Hotel Employee Day and recognize over 2 million workers who work in the industry.


Hotel employees play a vital role in some of America's most significant life events. Hotel employees are the backbone of any hotel stay, whether they're assisting with family reunions, planning for wedding receptions, or assisting guests with vacation planning. In addition, they keep tourists safe, give back to their families, and are instrumental in the success of our country's nearly $2 trillion tourism industry.

The hotel industry is a fast-growing, innovative, and dynamic industry. The hotel industry is a young, creative, and growing industry. The success of any hotel is dependent on the hardworking employees who work the hotel on a daily basis. Every employee, including those who work behind the scenes, plays a vital role in everyday operations.

Hotel employee facts

  • In America, there are nearly 2 million hotel employees
  • More than 200 career paths are available in the hotel industry
  • More than half of hotel general managers got their start in an entry-level role
  • On average, entry-level hotel employees receive a raise within 9-12 months of being hired
  • In less than a year since being hired, over 80% of entry-level hotel employees are eligible for a promotion

Hotel Operations

In fact, hotel employees typically work in one or two of nine key areas, making a hotel run as smoothly as possible. a successful hotel depends on every department, branch, and employee

  • Lobby and guest services are available in Lobby and guest services
  • Food and beverage
  • Recreation and events are included in the recreation and events section
  • Rooms
  • Security
  • Engineering and maintenance are two branches of engineering and maintenance
  • Sales and marketing
  • Accounting
  • Human Resources

Book It There are several different types of hotels and a variety of aspects to consider before booking a stay, including location, amenities, as well as research and recommendations. The way guests book their hotel rooms has been changed by technology. Today, hotel reservations account for 15% of all U.S. ecommerce, with 500 online bookings happening every minute. Here are some customer tips for booking hotels online.

  • Take a look before you book. By checking the URL address, you can verify the hotel's booking page. It's important to know that you are giving your personal information to the right hotel. The hotel name may be included in the URL, so double check the website address to ensure it is not a third-party vendor using a hotel's name without authorization
  • Take advantage of reward programs. At your favorite hotels, sign up for rewards programs. Loyalty services are free and provide a variety of benefits. To ensure you are getting your points, you should always book directly with the hotel to ensure you're getting your points
  • Ask the right questions Before releasing your credit card details, make sure the following:
  • What is the cancellation/trip cancellation policy?
  • Is it a safe payment portal? The URL should have a small lock and launch with https:// rather than http://, not http://
  • Is the website connected to the hotel in any way?
  • Book directly with the hotel or a reputable travel agent. This helps ensure you get what you want and need from your reservation while still providing the best value


  • In person, thank a hotel employee for a person who was absent
  • Leave a positive feedback about your hotel stay online
  • Make a bucket list of must-stay hotels and visit those destinations on your travel itinerary
  • When you post photos of your hotel stay on social media, tag and post #HotelEmplodeeDay

The American Hotel & Lodging Association (AHLA) has been the voice and advocate for the lodging industry in the United States and its employees for more than 100 years. AHLA is the only national association representing all aspects of the hotel industry, including major chains, independent hotels, management companies, REITs, bed and breakfasts, industry partners, and others. AHLA represents the millions of employees who make them run, including:: In addition to representing most U.S. hotel employees, AHLA represents the millions of employees who make them run, including::

  • Members of Team members who work in both front and back of the house positions
  • General managers
  • Owners
  • CEOs
  • Corporate staff

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